Privacy Policy
Pret Loop ("we", "us") operates pretloop.com. This policy explains what we collect, why, and your choices. Plain promise: we never sell your personal data.
What we collect
Order data: name, email, phone, delivery address, order contents — needed to stitch and deliver your dress and to provide support. Payment: handled entirely by Stripe; we never receive or store card numbers. Site usage: first-party, privacy-respecting analytics (pages viewed, searches, device type) to improve the store — no third-party analytics trackers. Support messages: kept so we can help you and keep a record of what was said.
How we use it
To fulfil orders, send transactional emails (confirmation, stitching, shipping updates), provide support, prevent fraud, and improve the site. Advertising: we may use advertising tools from Meta (Facebook/Instagram), Google, and TikTok to show Pret Loop ads to people likely to love our dresses; this can involve sharing limited, typically hashed data (such as an email or site interactions) with those platforms strictly for advertising and measurement. You can opt out on the cookie settings page. We never sell your data to anyone.
Sharing
Only with services needed to run the store: Stripe (payments), our hosting and email providers, couriers (name, address, phone for delivery), and the ad platforms above if you haven't opted out. Each is bound to use data only for the service they provide. We disclose data if legally required.
Retention & security
Order and email records are kept as long as needed for legal, tax, and support purposes. Raw browsing analytics auto-delete after 180 days. Data is protected with encryption in transit (HTTPS everywhere) and restricted access.
Your rights
Access, correct, delete, or export your data, and object to advertising use — see Your data rights for region-specific detail (EU/UK GDPR, California CCPA/CPRA, and others). Contact: [email protected].
Last updated: 7 July 2026. Questions about this page? Contact support or email [email protected].