Refund & Return Policy

Last updated · Written and checked by the Pret Loop team

The short version: every dress is stitched only for you, so we don't accept returns or exchanges for change of mind. If we got it wrong — damaged, defective, or not what you ordered — we make it right with a full refund or free remake.

Refund eligible

You receive a full refund (or a free remake, your choice) if the item arrives damaged, defective, or materially different from what you ordered (wrong design, wrong size versus what you selected, wrong number of pieces).

How to claim: contact support or email [email protected] within 7 days of delivery, with your order number and clear photos/video of the item as received (unboxing video is the strongest proof). Approved refunds go back to your original card via Stripe, typically within 5–10 business days.

Not refund eligible

Because each piece is made to order: change of mind, ordering the wrong size (versus our size guide), custom-measurement pieces that match the measurements you gave, and minor color variance. Showcase imagery is AI-generated presentation of the design, and real fabric under real lighting can differ slightly from your screen — a slight shade difference is normal and not a defect. This is disclosed on every product page.

Items that have been worn, washed, altered, or damaged after delivery are not eligible.

Nothing in this policy limits any non-waivable rights you may have under the consumer law of your country.

Last updated: 7 July 2026. Questions about this page? Contact support or email [email protected].