System Status

Last updated · Written and checked by the Pret Loop team

All systems operational. Website, checkout and order emails are running normally as of 26 October 2026.

Website● Operational
Search & collections● Operational
Checkout & payments (card · Apple Pay · Google Pay)● Operational
Order emails● Operational
Order tracking● Operational

Past incidents

We list what broke and what we did about it. A status page with nothing on it usually means nobody is looking.

Resolved30 Aug 2026
Collection pages sent search engines a broken canonical tag

For roughly one day after the Collections launch, every collection page carried a malformed canonical link. Search engines could not read them properly. Found in a full audit, fixed the same day, and pages were resubmitted for indexing.

Resolved30 Aug 2026
Saving a dress could store the wrong fabric

An old line of code overwrote the fabric field during save. No customer order was affected — this touched catalogue data only. Fixed, and every dress was re-checked.

Resolved29 Aug 2026
Product pages briefly showed raw code

A bad deployment printed template code on collection and search pages for a few minutes. Rolled forward with a fix and added an automatic check that now blocks that class of mistake before release.

Resolved8 Aug 2026
Add to cart did nothing on some phones

A JavaScript error stopped the button responding on product pages. Rebuilt the page script from scratch and added machine verification of every release.

Resolved8 Aug 2026
Checkout refused orders when card payment was unavailable

Orders could not be created unless card payment was configured. Rewritten so your order is saved first and payment follows.

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