Support

Tell us what happened and we will sort it. Most questions are answered the same day.

Before you write

These answer most messages instantly: size guide · how ordering works · delivery times · returns and refunds · all FAQs.

How to reach us

Email: [email protected] — include your order number and a photo if something arrived wrong.

Track your order: order tracker, no account needed.

What we can help with

Sizing. Not sure between two sizes, or want a custom fit? Ask before you order — we would rather spend five minutes now than remake a dress later.

Payment. Card declined, or charged but no confirmation email? Send us your order number — we check it with Stripe and reply the same day.

Delivery. Order later than expected? Tell us the order number and we will chase it with the courier ourselves.

A problem with the dress. Photograph it in daylight and send it over. Faults are ours to fix — see the refund policy.